Whole Reach

WholeReach · industry directory

Events

The companies that define the events industry, each read on the same nine-check website rubric — a 0–100 score with the exact fixes — alongside the concepts, the developments and the questions that shape the field.

31companies tracked
20sites scored
71average site score
11blocked our scanner

The companies

20 companies in the events industry, each graded on the nine things that decide whether a buyer or an AI assistant can find and trust them online. Open any name for the full write-up and the specific fixes.

CompanyHQ / regionSite score
Feverfeverup.comglobal, Madrid and New York92 1 to fix
Meetupwww.meetup.comglobal92 1 to fix
Cventwww.cvent.comglobal, Tysons VA HQ88 1 to fix
Swapcardwww.swapcard.comglobal, Paris HQ88 1 to fix
DICEdice.fmUK, US, Europe; London HQ84 2 to fix
RainFocuswww.rainfocus.comUS, Lehi UT HQ82 2 to fix
Google Event structured data documentationdevelopers.google.com/search/docs/appearance/structured-data/eventglobal80 2 to fix
schema.org Eventschema.org/Eventglobal standard80 2 to fix
SXSWwww.sxsw.comAustin TX72 3 to fix
Vivid Seatswww.vividseats.comUS, Chicago HQ72 3 to fix
Eventbritewww.eventbrite.comglobal, San Francisco HQ70 3 to fix
Front Gate Ticketswww.frontgatetickets.comAustin TX70 3 to fix
Live Nation Entertainmentwww.livenationentertainment.comglobal, Beverly Hills CA HQ68 3 to fix
Schedsched.comglobal68 3 to fix
Lumaluma.comglobal, San Francisco HQ64 4 to fix
Songkickwww.songkick.comglobal62 4 to fix
Austin City Limits Music Festivalwww.aclfestival.comAustin TX60 4 to fix
AEG Presentswww.aegpresents.comglobal, Los Angeles HQ58 4 to fix
C3 Presentswww.c3presents.comAustin TX HQ; US and international50 5 to fix
Etixwww.etix.comUS and international; Raleigh NC HQ27 7 to fix

70+ solid   45–69 gaps   under 45 costing customers

Sites we couldn’t reach

11 businesses whose website blocked our scanner — common when a site filters datacenter traffic, and not a sign the site is broken. A blocked site is never scored zero.

AXS · www.axs.com ↗Bandsintown · www.bandsintown.com ↗Bizzabo · www.bizzabo.com ↗Eventim (CTS Eventim) · www.eventim.us ↗SeatGeek · seatgeek.com ↗Splash · splashthat.com ↗Stova · stova.io ↗StubHub · www.stubhub.com ↗Ticketmaster · www.ticketmaster.com ↗Tixr · www.tixr.com ↗Whova · whova.com ↗

Who defines the events market

The firms, funds and institutions that set the terms in events — context, not local listings; never scored.

AEG Presentscompetitor

The second-largest live-music promoter worldwide and the principal counterweight to Live Nation, promoting global tours, operating clubs and theaters, and producing major festivals through subsidiaries including Goldenvoice. Paired with the AXS ticketing platform to give it an independent promotion-to-ticketing chain.

Austin City Limits Music Festivalcompetitor

A multi-weekend destination music festival held in Zilker Park in Austin, produced by C3 Presents and connected to the long-running Austin City Limits television and venue brands. A working example of tiered pass structures, weekend-one and weekend-two inventory, VIP and platinum tiers, and travel-package selling.

AXScompetitor

AEG's ticketing platform and the primary alternative to Ticketmaster at major arenas, theaters, festivals and clubs. Known for encrypted rotating mobile tickets aimed at limiting fraud and unauthorized resale, an official fan-to-fan resale channel, and tight integration with AEG-operated venues and Goldenvoice festivals.

Bandsintowncompetitor

A concert discovery service that tracks a fan's listening and followed artists and alerts them when those acts play nearby, distributing listings across streaming services, social platforms and its own app. On the supply side it gives artists and their teams a promotional platform and audience data, making it a key upstream discovery surface rather than a ticket seller.

Billboardauthority

The dominant music-industry publication, covering touring and live business alongside recorded music, with Billboard Boxscore reporting on tour grosses and attendance. The mainstream-visible authority whose coverage shapes how live-business stories reach a general audience.

BizBashauthority

Trade media for event producers and experiential marketers, covering event design, brand activations, catering, venues and production with heavy visual case-study coverage. The go-to source for what a well-executed brand event actually looks like.

Bizzabotechnology source

An event operating system for in-person, virtual and hybrid B2B events: registration and ticketing, website builder, agenda and speaker management, onsite check-in and smart badges, sponsor and exhibitor tools, and analytics that feed marketing automation and CRM. Positions on attendee data flowing back into the revenue stack.

C3 Presentscompetitor

Austin-headquartered promoter and festival producer, best known for producing Lollapalooza and Austin City Limits Music Festival and for exporting festival formats to international markets. Also promotes tours and operates venues, and its Austin base makes the city a production and talent center for destination festivals well beyond its own market size.

Cventcompetitor

The enterprise standard for meetings and events management: registration, venue sourcing through a large supplier marketplace, room blocks and housing, event apps, onsite check-in and badging, attendee engagement and analytics. Serves corporate meeting programs, associations and hospitality suppliers on both the planner and venue side.

DICEcompetitor

Mobile-first ticketing built around a discovery app with personalized recommendations, and a no-secondary-market stance enforced through non-transferable mobile tickets and an official waiting list that returns unwanted tickets at face value. Strong with independent venues, clubs and electronic music, and positioned explicitly as the anti-scalping alternative.

Etixcompetitor

A long-established independent ticketing provider for clubs, theaters, performing-arts venues, fairs, festivals and haunted attractions, with box-office, access-control and marketing tools. Serves the independent venue market that prefers not to be inside a major promoter's ecosystem.

Event Marketerauthority

Publication and research arm focused on experiential marketing: brand activations, sponsorship strategy, measurement, agency rankings and the Ex Awards. The primary authority on how sponsors evaluate and buy event presence.

Eventbritecompetitor

Self-service ticketing and registration for independent organizers — classes, workshops, community events, food and drink, small music and business events — paired with a consumer discovery marketplace and app. Positions on speed of setup, free tickets at no cost, and organic distribution through its own audience, making it the default entry point for the long tail of events that never touch a promoter.

Eventim (CTS Eventim)competitor

The US-facing ticketing operation of CTS Eventim, Europe's largest ticketing group and a major live-entertainment promoter and venue operator. Serves festivals, tours, venues, attractions and museums with white-label storefronts that keep the organizer's brand in front of the buyer, and absorbed the See Tickets US business, whose domain now redirects here. The clearest European counterpart to the integrated promoter-plus-ticketing model, and the main non-incumbent option for US independent festivals with international reach.

Fevercompetitor

A discovery platform for local experiences that also originates and produces its own formats — immersive exhibitions, candlelight concert series, themed dining and pop-ups — and scales them across dozens of cities. Notable for treating audience data as the input to what gets produced next, blurring the line between marketplace and promoter.

Front Gate Ticketscompetitor

An Austin-based ticketing provider specializing in music festivals, venues and multi-day events, including payment plans, camping and travel add-ons and festival-scale access control. Its Austin roots trace directly to the city's festival production cluster.

Google Event structured data documentationtechnology source

Google's implementation guidelines for Event markup: required and recommended properties, date and time-zone formatting, offers and availability, handling of cancelled, postponed and online events, multi-day and multi-session guidance, and eligibility rules for event experiences in search results. The operative spec for whether an event listing is actually surfaced.

IAEE (International Association of Exhibitions and Events)authority

The association for exhibition and trade show organizers, publishing show-management guidance, the CEM certification, and research on exhibition performance. Runs Expo! Expo!, the annual meeting where show organizers and suppliers set practice for the exhibition sector.

IAVM (International Association of Venue Managers)authority

The professional association for managers of arenas, stadiums, convention centers, performing-arts venues, amphitheaters and fairgrounds. Publishes venue operations guidance, safety and security standards, certification programs and benchmarking data, and runs sector conferences for venue professionals.

ICCA (International Congress and Convention Association)authority

The global association for the international meetings industry, best known for its rankings of countries and cities by number of international association meetings hosted, and for its database of rotating association congresses. The reference source for destination competition in the congress market.

IQ Magazineauthority

The leading international live-music business publication, covering promoters, agents, festivals, ticketing and venues with a stronger European and global perspective than the US trades. Also produces industry conferences and reports on ticketing regulation and market structure.

Live Nation Entertainmentcompetitor

The largest live-entertainment company in the world, combining concert promotion, venue ownership and operation, festivals, artist management and Ticketmaster in a single vertically integrated group. Promotes tens of thousands of shows a year across owned and third-party venues, and its integration of promotion, venues and ticketing is the specific structure at issue in US antitrust litigation.

Lumacompetitor

Fast, well-designed event pages, invitations, RSVPs and paid ticketing aimed at startups, tech communities, creators and recurring calendars. Its calendar-subscription and host-network model has made it the default for community and conference-adjacent side events, where speed to publish matters more than enterprise features.

Meetupcompetitor

The platform for recurring, community-organized in-person gatherings — tech and professional groups, hobby and outdoor clubs, language exchanges, social meetups — organized around groups and repeat attendance rather than one-off ticket sales. Owns a large share of the free and low-cost local-event discovery market.

Events guides

Event discovery and what's on near me

How an audience finds an event at all: local search, calendar aggregators, discovery apps, social feeds and AI assistants. The single largest determinant of ticket sales for anything that is not already a household-name brand.

Ticketing mechanics and the onsale

Presales, fan verification, queues, holds, allotments, the general onsale and the post-onsale long tail. How the drop is sequenced determines both the sell-through curve and how much inventory leaks into resale.

Pricing, fees and all-in disclosure

Face value versus what the buyer actually pays: service fees, facility fees, order fees and delivery charges, and the regulatory shift from drip pricing to total-price-up-front disclosure. Now a legal question in the US and UK, not just a conversion question.

Festivals and destination events

Multi-day, multi-stage productions that sell a trip rather than a night out: lineup announcements, tiered passes, camping and travel packages, site build, and the weather and insurance exposure that comes with an outdoor site.

Conferences and professional meetings

Call for papers, program and track design, keynotes and breakouts, registration tiers, room blocks and the hotel contract. The B2B end of the business, where the product is the agenda and the network as much as the room.

Trade shows, expos and exhibitions

Exhibitor-funded events where floor space is the primary revenue line: booth sales, floor plans, drayage and freight, lead retrieval, and the attendee-quality metrics exhibitors renew on.

Venues and venue operations

Arenas, amphitheaters, clubs, theaters and convention centers: capacity and configuration, exclusive booking and ticketing agreements, ancillary revenue from food, beverage and parking, load-in logistics and technical specs.

Live music and touring

Routing, guarantees and backend splits, promoter and talent-buyer economics, support acts, riders and the show settlement. The touring cycle now carries the majority of recorded-music-era artist income.

Sponsorship and brand activation

Selling access to an assembled audience: tier structures, naming rights, on-site activations and experiential builds, and the shift from logo placement toward measurable engagement and shared attendee data.

Event marketing and audience building

Announce cadence, email and SMS lists, paid social and search, influencer and creator partnerships, referral and affiliate programs, and re-marketing to prior attendees — the cheapest audience any event has.

Registration, badging and attendee experience

Registration flows and pricing rules, check-in and badge printing, session scanning, the event app and agenda builder, matchmaking and networking tools, and accessibility and wayfinding on site.

Event data, attribution and ROI

Sell-through and pacing dashboards, channel attribution, session attendance and dwell, lead capture quality, post-event surveys and net promoter score, and the first-party attendee record that survives the event itself.

Hybrid, virtual and on-demand formats

Streaming and hybrid tiers after the pandemic-era boom and subsequent fatigue: what still works (on-demand session libraries, regional satellite events, year-round community) and what audiences stopped paying for.

Risk, safety and compliance

Crowd management and capacity limits, security screening, weather and severe-event plans, permits and licensing, accessibility requirements, insurance, force majeure and cancellation or postponement policy.

Event SEO and structured data

Making a listing machine-readable: Event JSON-LD with correct dates, location, offers and availability, eventStatus and eventAttendanceMode, canonical event pages that persist, and feeds to aggregators and assistants. The difference between being findable and being invisible.

Austin's live-event economy

One of the densest live-event markets in the US: SXSW, Austin City Limits Music Festival, a nationally significant venue and club scene, a large convention and meetings sector, and Austin-headquartered producers and ticketing operations that export festival formats worldwide.

Concepts

Early-bird pricing
A discounted price released first and for a limited time or quantity, used to pull cash forward, prove demand and seed word of mouth before the full program or lineup is announced.
Tiered ticketing
Inventory released in successive priced blocks — tier 1, tier 2, tier 3 — each opening as the prior sells out. Creates urgency and a rising average price, and is the practice UK regulators scrutinized when tiers were not disclosed up front.
Dynamic pricing
Algorithmic adjustment of ticket prices in response to live demand, the same mechanism airlines and hotels use. Defended as capturing value that would otherwise go to resellers and attacked as opaque price gouging when buyers see a price change mid-purchase.
Platinum tickets
Market-priced primary inventory sold at demand-driven prices without added perks, distinct from VIP packages. Frequently mistaken by buyers for resale because the price bears no relation to printed face value.
All-in pricing
Displaying the total price including all mandatory fees from the first price a buyer sees, with only taxes and optional add-ons excluded. Now the required default for live-event ticketing in the US under the FTC's junk-fees rule.
Drip pricing
The practice all-in pricing was written to end: advertising a low headline price and revealing mandatory service, facility and order fees only at checkout, inflating the real cost after the buyer is committed.
GA vs VIP
General admission is undesignated standing or open seating at base price; VIP bundles premium position, early entry, dedicated bars and restrooms, hospitality, merchandise or meet-and-greet into a higher-margin package.
Comp tickets
Complimentary tickets issued to artists, sponsors, media, staff and industry guests. Counted against capacity but not revenue, so heavy comps quietly depress the effective average ticket price and distort sell-through.
Will-call
Tickets held at the venue for pickup with ID rather than delivered in advance. Used for comps, guest lists, late purchases and fraud-sensitive or high-demand inventory.
Box office
Both the physical point of sale at the venue and the accounting function that reports gross receipts, ticket counts and settlement figures for a show.
Onsale / drop
The scheduled moment public inventory opens, usually preceded by artist, fan-club, credit-card and venue presales. Concentrated demand at a fixed instant is what makes queues, bots and outages an industry-defining problem.
Presale code
A gated access code distributing early buying rights to a defined group — fan club, cardholder, local venue list, radio partner. A demand-shaping and list-building tool as much as a sales channel.
Sell-through rate
Tickets sold as a percentage of tickets available. Read alongside comps and holds, since a high sell-through built on papered inventory is not a sold-out show.
Pacing
Where sales stand today against the same point in the cycle for comparable prior events. The core forecasting metric that triggers marketing spend, price moves, added shows or, in the worst case, a cancellation decision.
Scaling the house
Assigning price levels to sections of a venue to maximize total gross — how many seats sit at premium, mid and low tiers, and where the curtain or capacity cut falls. Done before the onsale and hard to change afterward.
Secondary market
Resale of already-issued tickets on marketplaces such as StubHub, Vivid Seats and SeatGeek, plus platform-native resale. Provides genuine liquidity for buyers who cannot attend, and the channel through which professional brokers capture the gap between face value and market value.
Speculative ticketing
Listing tickets for sale that the seller does not yet hold, intending to source them later. Prohibited on major marketplaces and a recurring target of state attorneys general and consumer-protection enforcement because buyers may never receive a ticket.
Bot buying and the BOTS Act
Automated software defeating queue and purchase limits to acquire inventory at scale for resale. The federal Better Online Ticket Sales Act of 2016 bans circumventing ticketing security measures and reselling the proceeds; enforcement sat largely dormant for years and was revived as a policy priority alongside the junk-fee rules.
Promoter
The party that takes the financial risk on a show — pays the artist guarantee, rents or controls the venue, funds marketing and production, and keeps or eats the difference. The role that determines whether an event happens.
Talent buyer
The person inside a promoter, venue or festival who selects acts and negotiates offers with agents. Owns the routing, budget and lineup balance that make a calendar or a lineup coherent.
Guarantee vs backend
The artist's fixed fee paid regardless of sales, versus a share of net receipts above an agreed expense threshold. A high guarantee shifts risk to the promoter; a backend-weighted deal shares upside and downside.
Rider
The contract attachment specifying what the artist requires: technical rider for stage, sound, lighting and power; hospitality rider for dressing rooms, catering and ground transport. Riders drive a large and often underestimated share of show cost.
Load-in / load-out
Moving production into and out of a venue — trucks, stagehands, rigging, sound and lighting build, and the strike after the show. Union rules, dock access and curfews make these the most schedule-critical hours of an event.
Advance
The pre-show coordination pass in which production, venue and tour managers confirm schedule, technical specs, credentials, catering, security and settlement terms so nothing is negotiated on show day.
Exhibitor booth
The floor space a company buys at a trade show, priced by square footage and location, plus the build, furnishings, power, internet and staffing on top. The primary revenue engine of the exhibition business.
Drayage
Material handling at a show: receiving exhibitor freight at the advance warehouse or dock, delivering it to the booth, storing empties and returning them at teardown. Billed by hundredweight and one of the largest and most complained-about exhibitor line items.
Sponsorship tiers
Packaged sponsor levels — title or presenting, platinum, gold, and so on — each bundling defined branding, speaking, hospitality, booth and data rights. Buyers increasingly negotiate away from generic tiers toward custom, measurable deliverables.
Activation
The experience a sponsor actually builds on site — a lounge, demo, photo moment, charging station or branded stage — rather than passive logo placement. Judged on engagements, dwell time, content generated and leads captured.
Badge scanning
Reading an attendee credential at entry and at session doors to record attendance. Produces the session-level data used for capacity planning, continuing-education credit, program decisions and sponsor reporting.
Lead retrieval
The exhibitor-facing side of scanning: capturing an attendee's contact record at the booth, qualifying it with notes and codes, and exporting it to CRM. The deliverable most exhibitors judge their return on.
Room block
A contracted allotment of hotel rooms held at a negotiated rate for attendees. The organizer trades a booking commitment for rate concessions, meeting space and credits, which makes the block a financial instrument, not just a convenience.
Attrition clause
The contract term making the organizer pay for a shortfall if the room block does not fill to an agreed percentage. Combined with cancellation clauses, it is where meeting contracts most often produce unexpected liability.
F&B minimum
A guaranteed food and beverage spend the organizer commits to at a venue or hotel. Falling short is billed anyway, so menu and headcount planning is written to hit the number rather than to the appetite in the room.
Force majeure
The clause excusing performance when an extraordinary event — severe weather, disaster, public-health order, civil unrest — makes an event impossible or illegal. Post-pandemic contracts define triggers, notice and refund mechanics far more precisely than they once did.
CFP (call for papers/speakers)
The open solicitation of session proposals, with a submission window, review committee and selection criteria. Builds the program, recruits the speakers who bring their own audiences, and signals what a conference is actually about.
Keynote
The plenary session everyone attends, used to set the theme, make announcements and justify the ticket price. The name draw that anchors registration marketing.
Breakout track
Parallel session streams organized by topic, role or level, letting attendees self-select a path. Track design drives both room-size planning and the perceived depth of a program.
Hybrid event
A single event served simultaneously to an in-person and a remote audience, with distinct pricing, production and engagement models for each. Now positioned mostly as reach extension and on-demand content rather than as a second full event.
Event schema / JSON-LD
The schema.org Event vocabulary expressed as JSON-LD in the page — name, startDate and endDate with time zone, location, organizer, performer, image, description and offers with price, currency, availability and validFrom. What makes a listing eligible for rich results and readable by assistants and aggregators.
eventStatus / eventAttendanceMode
The two Event properties that describe the state and format of an event: eventStatus (scheduled, rescheduled, postponed, cancelled, moved online) and eventAttendanceMode (offline, online, mixed). Keeping them current is how a cancellation or a date change propagates instead of stranding a wrong listing.
First-party attendee data
The registration, session, scan, survey and purchase records an organizer owns directly, versus audience rented from a platform. It is the asset that lets an organizer re-market next year, prove sponsor value, and survive changes in any single distribution channel.
Show settlement
The post-show accounting between promoter, venue and artist: gross receipts, taxes, venue and ticketing deductions, documented expenses against the agreed budget, the guarantee, and any backend split. Settled on the night or shortly after, and the moment the real economics of a show become visible.

What’s happening

Questions people ask

What is an attrition clause in a hotel or venue contract?

explain that it bills you for the gap between the block you reserved and the rooms actually picked up

What is a food and beverage minimum, and what counts toward it?

explain that service charge and tax usually do not count toward the minimum, which is where most groups get caught

What is a room block and how does it work?

cover the negotiated rate, the cutoff date, and who carries the risk on unsold rooms

What is drayage at a trade show?

define it as material handling from the dock to the booth, billed by weight, and separate from freight

What is the difference between a promoter and a talent buyer?

the buyer makes the offer and books the act; the promoter carries the show's financial risk — often the same company

What does all-in pricing mean for event tickets?

explain that the first price shown must include mandatory fees; cite the FTC rule rather than describing it as a courtesy

What is drip pricing and is it still allowed?

define it as revealing mandatory fees late in checkout, and cite the federal rule that ended it for live-event tickets

What is a force majeure clause and does it cover a hurricane?

explain that coverage depends on the named events and the performance standard in that specific contract

What is lead retrieval and why do exhibitors pay extra for it?

explain badge scanning, consent, and that the exhibitor is buying qualified contact data, not foot traffic

What does sell-through rate mean for an event?

tickets sold against capacity scaled for sale — and why it is read alongside pacing rather than alone

What is Event structured data and why does it matter now?

explain Event JSON-LD as the machine-readable listing that search and AI assistants read; link the Google and schema.org docs

What is the BOTS Act?

the federal law banning circumvention of ticket purchase limits; cite the statute rather than describing enforcement mood

What is a hybrid event, really?

distinguish a genuinely dual-audience program from a livestream bolted onto a room, and say which one buyers now mean

Do I need a special event permit, and who issues it?

explain that permitting is municipal; in Austin route to the Austin Center for Events as the single intake point

How do I negotiate an attrition clause down before signing a venue contract?

cover sliding scales, cumulative review, resale credit and tying attrition to actual hotel occupancy

What attrition percentage is normal in a hotel contract?

explain what moves the number — season, city, group history — instead of quoting a percentage as if it were standard

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